Refund policy

In the rare event, something goes wrong, here is our return policy:

We accept returns only if you have received a damaged product or a wrong product has been shipped out to you.

You will have to email us at return@dotsnpi.com within 24 hours of receiving the wrong/damaged product with opening box and packings of video.

Dots&Pi team will receive and review your return request. Upon approval, we will arrange for a reverse pickup at a time mutually agreed upon with you

Once your return has been authorized, we'd be happy to process your refund via the same payment mode with which you made the purchase.

We will initiate the refund after we receive the item and it has gone through the necessary quality checks.

We aim to process all returns within one (1) week. If you have any questions about your return, feel free to reach out to the Dohful team at return@dotsnpi.com

All returns are subject to the discretion of Dots&pi. But we're an easy-going and polite bunch of people.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

P.S.: Please check the phone number, address & pincode carefully at the time of placing the order. Re-shipping in case of returned orders (due to an error in Shipping Details) will be done with an extra charge of Rs. 150 per box/pack.